Last updated: September 22, 2026

We want your KALDOV sunshade to fit and work perfectly. If something isn’t right, here is exactly how returns and refunds work.

At a glance

Situation Report within What we do Return shipping paid by
Arrived damaged, defective, or we sent the wrong model 48 hours of delivery Free replacement or full refund KALDOV (prepaid label, if a return is needed)
You ordered the wrong model / changed your mind (unused) 30 days of delivery Full refund of the product price after inspection You
Stops working later 1 year of delivery Covered by our 1-Year Limited Warranty See warranty

1. The 30-day return window

You may return an item within 30 days from the date tracking shows it was delivered. To qualify, the item must be:

  • Unused and not installed — no signs of installation, wiring or wear;
  • Complete, with all parts, hardware and accessories;
  • In its original packaging.

Before you install, check the fit: hold the shade in place and confirm it matches your windshield. Once it has been installed or wired in, a fit or change-of-mind return is no longer possible (defects are still covered by the warranty).

2. How to start a return

  1. Email support@kaldov.com with your order number, the reason for the return, and photos of the item and packaging.
  2. We reply within 1 business day with a return authorization and the U.S. return address.
  3. Ship the item back with a tracked service and send us the tracking number.

Please do not send returns to the sender address on your package or to our company address — those locations cannot accept returns, and items sent there cannot be refunded. Use only the return address we give you.

3. Return shipping costs

  • Our mistake (damaged, defective, wrong item sent): we cover all costs. Depending on the issue we either issue a full refund with no return required, or send a prepaid return label and a replacement.
  • Your choice (wrong model ordered, no longer needed): you pay return shipping. We recommend a tracked, insured service, as we cannot refund items that do not reach us. Original shipping was free, so nothing is deducted for it.

We do not charge restocking fees.

4. Refunds

Once your return arrives and passes inspection, we issue the refund to your original payment method within 3 business days. Your bank or card issuer may take a further 3–7 business days to post it. We email you when the refund is issued.

5. Exchanges

Need a different model? The fastest way is to return the original under this policy and place a new order for the correct model. If your item was defective or we sent the wrong model, we ship the replacement free of charge.

6. Cancellations

Orders can be cancelled for a full refund any time before they ship. Email us with your order number as soon as possible.

7. Items that cannot be returned

  • Items that have been installed, wired, modified, or damaged after delivery;
  • Items returned without prior authorization, or sent to an address other than the one we provide;
  • Items returned more than 30 days after delivery (defects remain covered by the warranty).

8. Customers in the EU, UK and other regions

EU and UK: in addition to our 30-day policy, you have a statutory right to withdraw from the purchase within 14 days of receiving the goods, for any reason and without giving a reason. To use it, email support@kaldov.com within 14 days of delivery. We refund the full order value, including standard outbound shipping, within 14 days of receiving the returned item. Return postage is paid by the customer unless the item is faulty or we sent the wrong one.

Australia: our policy is in addition to your rights under the Australian Consumer Law, which are not excluded by anything written here.

Everywhere else: our 30-day policy applies, plus whatever your local consumer law grants you.

International returns are sent to our warehouse in Shenzhen, China. Email us first — we will confirm the exact return address and the cheapest way to send it back.

Contact

Email support@kaldov.com · WhatsApp +852 5515 9204 · Monday–Friday, 7:00 AM – 7:00 PM Pacific Time.