Last updated: September 22, 2026
Where we ship
KALDOV ships worldwide. Orders leave our warehouse in Shenzhen, China, and are delivered by a tracked international courier or your national postal service.
We cannot ship to APO/FPO/DPO military addresses, or to PO boxes in some countries. If an order is placed to an address we cannot ship to, we will cancel it and issue a full refund.
Shipping cost
Tracked shipping is free on every order, to every country, with no minimum purchase.
Delivery time
| Step | Time |
|---|---|
| Order processing (fit check, packing) | 1–2 business days (Monday–Friday, excluding U.S. federal holidays) |
| Transit | 5–10 business days |
| Estimated total | 6–12 business days |
Orders placed after 12:00 PM Pacific Time, or on weekends and holidays, begin processing the next business day. Delivery estimates are not guarantees; weather, carrier volume and other events outside our control can cause delays.
Carriers and tracking
Orders ship from our fulfillment warehouses via USPS, FedEx, UPS or a regional courier. As soon as your order ships, we email you a tracking number. Tracking can take 24–48 hours to show its first update.
Duties and taxes
United States: the price you pay at checkout is the price you pay. There are no customs fees, import duties or brokerage charges to collect on delivery.
Outside the United States: your country may charge import duties, VAT/GST or a handling fee on arrival. These are set by your government, are not included in our prices, and are the responsibility of the recipient. Your courier will contact you if anything is due. If a parcel is refused and returned to us because these charges were not paid, we refund the order minus the return shipping cost.
Address changes and cancellations
Please double-check your shipping address at checkout. We can change the address or cancel an order at no cost only before it has been handed to the carrier — email us as soon as possible with your order number.
Late, lost or damaged packages
- Delayed: if your order has not arrived within 12 business days of shipping, contact us and we will open an investigation with the carrier.
- Marked delivered but not received: check with neighbors and your mailroom, wait 48 hours (carriers sometimes scan early), then contact us — we will file a claim with the carrier on your behalf.
- Damaged in transit: take photos of the box and product and email us within 48 hours of delivery. See our Return & Refund Policy for how we make it right.
Questions
Email support@kaldov.com or message us on WhatsApp at +852 5515 9204. Support hours: Monday–Friday, 7:00 AM – 7:00 PM Pacific Time.
